VELQUWENA™ · Customer Support
Contact Us
A thoughtful detail.
A helpful conversation.
Questions about our decorative refrigerator magnets, your order, or caring for your selected piece? Find our official contact details and support guidance below.
01 / Company Details
Business Information
VELQUWENA™ is operated by Xuzhou Kuixixin E-commerce Co., Ltd.
02 / Get in Touch
Contact
VELQUWENA™
At VELQUWENA™, we believe clear communication is an essential part of a considered shopping experience.
Our customer support team can assist with questions about our decorative refrigerator magnets, product details, magnetic surface compatibility, order concerns, shipping information, return requests, care instructions, and general website inquiries.
VELQUWENA™ is owned and operated by Xuzhou Kuixixin E-commerce Co., Ltd., which manages this official online store and provides customer service support for website-related matters.
03 / Support Channels
Customer Support
Information
For assistance, please contact our team through the following official channels:
04 / How We Can Help
Support for Your Everyday Details
01 / Product Information
Find the right detail.
Ask us about product materials, dimensions, available colors or finishes, decorative details, included pieces, surface compatibility, or care instructions. Please include the product name or page link so we can identify the correct item.
02 / Order Support
Help with your order.
For order-related questions, please provide your order number and the email address used at checkout. These details help our team locate your purchase and review your request efficiently.
03 / Shipping Assistance
Follow your delivery.
If you need assistance with shipment updates, tracking information, or delivery-related questions, contact us with your order number and any relevant tracking details.
04 / Returns & Refunds
Guidance on your request.
Please contact our team before sending an item back. We will review your request and provide guidance according to our Return & Refund Policy. Return instructions will be provided by customer support.
05 / Contact Guidelines
A Few Details
Help Us Help You
To help us understand and respond to your inquiry, please include the following information where applicable:
- Your order number and the email address used at checkout
- The product name or a link to the selected refrigerator magnet
- The selected design, finish, color, size, or set option, if relevant
- A clear description of your question or request
- Relevant photos of the magnet, its backing, decorative details, or packaging where needed to explain the issue
For surface compatibility questions, the name of the selected product and a description of your refrigerator door or intended magnetic surface can help us provide more relevant guidance. If available, please include the refrigerator model or surface material.
Some stainless steel doors, glass fronts, and other nonmagnetic surfaces may not attract magnets. Please check the intended surface before purchasing.
Providing complete information helps our team review your request more effectively.
06 / Our Service Commitment
Clear Communication.
Considered Support.
VELQUWENA™ is committed to transparent communication and responsible customer support.
We understand the value of clear product information, convenient assistance, and helpful communication after a purchase. Our goal is to respond carefully to your questions and offer appropriate guidance based on your individual situation and our published store policies.
For all inquiries: service@velquwena.com