These Terms and Conditions describe the rules and guidelines for accessing and using velquwena.com and related services.

VELQUWENA™ is owned and operated by Xuzhou Kuixixin E-commerce Co., Ltd., which manages this official online store and provides customer support services.

By accessing this website, browsing our decorative refrigerator magnets, or using our services, you agree to follow these Terms and Conditions to the extent permitted by applicable law.

Please read these terms carefully before using our website.

The VELQUWENA™ website provides information about our decorative refrigerator magnets, services, and brand. You agree to use this website responsibly and only for lawful purposes.

You agree not to:

• Use the website in a way that may damage its operation
• Attempt unauthorized access to website systems
• Interfere with website security or functionality
• Knowingly provide false or misleading information

VELQUWENA™ may take appropriate steps to maintain website security and support a reliable user experience.

VELQUWENA™ makes reasonable efforts to ensure that product information displayed on our website is accurate and clear.

Product descriptions, images, colors, dimensions, materials, available finishes, and package contents are provided to help you understand our decorative refrigerator magnets before purchasing.

Slight variations may occur due to:

• Differences in device displays
• Manufacturing characteristics
• Product updates
• Normal variations in finish or appearance

Please review the individual product page for the exact magnet design, dimensions, materials, intended use, surface compatibility, and pieces included with your selected product.

Use each item only for its intended purpose and follow the instructions and care guidance provided. Descriptions of minor variations do not limit your rights if a product is defective or materially different from its description.

Content displayed on the VELQUWENA™ website may include:

• Brand names and brand elements
• Product descriptions
• Website designs
• Images
• Text materials

This content belongs to VELQUWENA™, its operator, or the relevant rights holders, or is used with appropriate authorization.

Except as permitted by applicable law, you may not copy, reproduce, modify, distribute, or use website content for commercial purposes without permission from the relevant rights holder.

When using our website, please provide accurate information where required and maintain responsible communication with our support team.

Before placing an order or using our services, please review the relevant store policies, including:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy

These policies provide additional information about delivery, return procedures, and how personal information is handled. You can find them through our website navigation and policy links.

You are responsible for checking that the information submitted with your order is accurate, including your contact details, shipping address, and selected products.

Please check the selected design, finish, color, size, set quantity, and intended surface compatibility where applicable before completing your purchase.

Incorrect or incomplete information may affect order processing, delivery arrangements, or customer communication.

If you notice an error, please contact our support team as soon as possible. We will review your request and advise whether a correction can still be made.

Shipping services are provided according to our Shipping Policy.

This estimate refers to delivery after dispatch. Order processing takes place before shipment. Actual delivery times may vary depending on the destination, carrier operations, and transportation conditions.

Please contact our support team with shipping questions or delivery concerns. For complete details, refer to our Shipping Policy.

Returns and refunds are handled according to our Return & Refund Policy.

Please contact our support team before sending a product back and review the Return & Refund Policy for complete eligibility requirements and procedures.

These policies do not limit any mandatory consumer rights available under applicable law.

VELQUWENA™ provides customer support for questions about products, surface compatibility, website services, shipping, returns, and related matters.

Email: service@velquwena.com
Phone: +86 189 1578 9442
Customer Service Hours: 8:00 AM – 10:00 PM

Our team aims to respond to customer requests within 3 business days.

VELQUWENA™ may update website content, product information, or these Terms and Conditions when necessary.

Updated terms will be published on this page and apply prospectively from publication, unless a different effective date is stated or applicable law requires otherwise.

Please review this page periodically for the latest information.

Please use the VELQUWENA™ website responsibly and follow applicable laws and regulations.

Nothing in these Terms and Conditions is intended to exclude or restrict customer rights or protections that cannot be excluded under applicable law.