These Terms of Use explain the conditions and guidelines for accessing and using velquwena.com.

VELQUWENA™ is owned and operated by Xuzhou Kuixixin E-commerce Co., Ltd., which manages this official online store, maintains website operations, and provides customer support services.

By accessing or using this website, you agree to follow these Terms of Use to the extent permitted by applicable law. If you do not agree with these terms, please discontinue use of the website.

VELQUWENA™ provides this website so customers can explore decorative refrigerator magnets, learn about our brand, and access related services.

We aim to maintain a reliable and convenient online experience.

Please access and use this website only for lawful purposes and in a manner that does not interfere with website operation or security.

When using the VELQUWENA™ website, you agree to:

• Provide accurate information when required
• Respect website content and intellectual property rights
• Avoid activities that may affect website performance
• Use website services responsibly

You should not attempt to:

• Gain unauthorized access to website systems
• Disrupt website functionality or security
• Use website content for unauthorized commercial purposes

VELQUWENA™ works to provide accurate and helpful information about our products, services, and brand.

Information displayed on this website may include:

• Product descriptions and package contents
• Product images and available finishes
• Size options and magnetic surface compatibility information
• Brand information
• Service information and store policies

Product updates, display settings, and normal manufacturing variations may result in minor differences in appearance. We continue to improve our website information to support a clear customer experience.

Nothing in this section limits your rights if a product is defective or materially different from its description.

Content available on the VELQUWENA™ website may include:

• Brand materials
• Website designs
• Product images
• Written content
• Graphics

Such materials are protected by applicable intellectual property rights and belong to VELQUWENA™, its operator, or the relevant rights holders, or are used with authorization.

You may view website content for personal purposes. Except as permitted by applicable law, you may not reproduce, distribute, modify, or use these materials commercially without proper authorization.

VELQUWENA™ provides product information to help customers understand our decorative refrigerator magnets before making a purchase.

Please review the individual product description for materials, dimensions, available finishes, size options, surface compatibility, included pieces, and intended uses. Features and package contents may vary by product.

Use each item only for its intended purpose and follow the instructions and care guidance provided.

If you have questions about a product, please contact our support team before purchasing or using it.

VELQUWENA™ may update, modify, or improve website functions, product information, or service arrangements when necessary.

These updates help us maintain website quality and improve the customer experience. Any changes remain subject to applicable requirements and do not remove rights relating to an existing purchase.

Our website may contain links or references to external services or resources.

External websites may have their own terms and privacy practices. VELQUWENA™ does not control their content, availability, or policies.

Please review the applicable terms and privacy information when visiting external resources.

Customer privacy is important to VELQUWENA™.

Information collected through website interactions is handled according to our Privacy Policy.

Please review that policy for information about how personal information is collected, used, shared, and managed, and how to contact us with a privacy-related request.

Services related to shipping, returns, refunds, and customer assistance are provided according to our official store policies.

Current service information:

Shipping:

3–7 business days

Estimated delivery after shipment.

Returns:

30 calendar days

After delivery to request a return for an eligible item.

Refund Processing:

7–10 business days

Following receipt and review of an approved return.

Customer Support:

Within 3 business days

Our target response time for customer requests.

Please review the Shipping Policy and Return & Refund Policy for complete conditions and procedures. Delivery estimates refer to transit after dispatch; order processing takes place before shipment.

For assistance, please contact service@velquwena.com.

When communicating with VELQUWENA™, please provide accurate and appropriate information.

Please maintain responsible communication and include the details necessary for us to review your request, such as your order number, the product concerned, and the selected design, finish, color, size, or set option where relevant.

VELQUWENA™ may update these Terms of Use to reflect changes in website operations, services, or applicable requirements.

Updated versions will be published on this page. Changes apply prospectively unless otherwise stated or required by applicable law.

Please review these terms periodically for the latest information.

VELQUWENA™ aims to provide accurate website information and reliable customer support.

Website availability may occasionally be affected by technical maintenance, updates, or circumstances beyond reasonable control. We continuously work to improve website stability and the customer experience.

Nothing in these Terms of Use excludes or restricts rights or protections that cannot be excluded under applicable law.