At VELQUWENA™, we respect your privacy and understand the importance of protecting personal information.

This Privacy Policy explains how Xuzhou Kuixixin E-commerce Co., Ltd., operating under the VELQUWENA™ brand, manages information collected through velquwena.com and related services.

This policy applies when you browse our decorative refrigerator magnets, place an order, contact customer support, or otherwise interact with our website.

Our goal is to explain how information is collected, used, protected, and managed during your interaction with VELQUWENA™.

To operate our online store and provide customer services, we may collect information you provide directly and certain information about your use of the website.

Information Provided Voluntarily

When you place an order, contact us, or interact with our services, the information you provide may include:

• Your name
• Email address and telephone number
• Billing and shipping addresses
• Order details and selected products, including design, finish, color, size, or set options where applicable
• Customer messages and information related to inquiries
• Photos or other supporting information you choose to submit, such as product photos or details about your refrigerator surface for a compatibility inquiry

Payment information may be processed by the payment services available at checkout. The information handled by those services is subject to their applicable privacy practices.

Website Usage Information

When you browse our website, certain technical information may be collected automatically, including:

• Browser type and settings
• Device information and IP address
• Pages viewed and website interactions
• General usage patterns and referring pages
• Information collected through cookies or similar technologies

This information helps us understand website performance and improve the browsing experience.

VELQUWENA™ may use collected information for purposes including:

• Processing orders and arranging delivery
• Providing order updates and customer support
• Responding to questions about products, materials, dimensions, magnetic surface compatibility, and care instructions
• Handling return and refund requests
• Improving website functionality and product presentation
• Maintaining website security and preventing misuse
• Understanding customer preferences and service needs
• Meeting applicable recordkeeping and legal requirements

We use information for purposes connected with operating our store, providing our services, and other purposes disclosed to you where applicable.

When you contact VELQUWENA™, we may use the information you provide to respond to your request, offer assistance, and maintain communication regarding your inquiry.

This may include questions about refrigerator magnets, decorative details, surface compatibility, product care, orders, shipping, or returns.

Our team aims to provide helpful responses and handle customer requests appropriately.

VELQUWENA™ takes reasonable measures designed to help protect personal information from unauthorized access, misuse, loss, or unnecessary disclosure.

We maintain practices intended to support appropriate information management.

No method of online transmission or electronic storage can be guaranteed to be completely secure.

We may share information with service providers when necessary to operate our website and provide requested services. These may include providers supporting store hosting, payment processing, delivery, customer communication, and website analytics.

We may also disclose information where necessary to comply with applicable requirements, respond to lawful requests, protect rights, or maintain website security.

The information involved depends on the service being provided and the purpose of the disclosure.

Our website may use cookies or similar technologies to support website functions and improve the browsing experience.

These technologies may help us:

• Remember website preferences
• Support shopping cart and checkout functions
• Understand website usage
• Improve website performance
• Provide a smoother browsing experience

You may manage cookies through your browser settings and any privacy controls made available on our website. Disabling some cookies may affect certain website functions.

Our website may use third-party services that support store operation, payments, delivery, analytics, communication, or other technical functions.

These services may process information according to their own privacy practices and their role in providing the service.

We encourage you to review the privacy information provided by applicable third-party services when necessary.

VELQUWENA™ retains information for as long as necessary for the purposes described in this policy, including order management, customer support, website operation, and applicable legal obligations.

Retention periods may vary according to the type of information, the reason it was collected, and relevant requirements. When information is no longer required, appropriate steps are taken to delete, anonymize, or securely manage it.

Depending on your location and applicable law, you may have rights concerning your personal information, including:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion where applicable
• Requesting a copy of certain information
• Objecting to or restricting certain processing where applicable
• Withdrawing consent where processing relies on consent

To submit a privacy-related request or ask about information handling, please contact service@velquwena.com.

We may need to verify your identity before responding to certain requests. Available rights and applicable exceptions depend on the requirements that apply to your request.

Our online store is intended for a general audience and is not directed to children. VELQUWENA™ does not knowingly collect personal information from children in circumstances where parental or guardian authorization is required without that authorization.

If a parent or guardian believes that a child has provided information improperly, please contact us so we can review the matter and take appropriate action.

VELQUWENA™ may update this Privacy Policy to reflect changes in our services, website operations, or applicable requirements.

Updates will be published on this page. Where required, we will provide additional notice of material changes.

Please review this page periodically for the latest policy information.