What is VELQUWENA™?

VELQUWENA™ is a decorative refrigerator magnet brand focused on small details that bring personality to everyday spaces.

Our collection brings together decorative forms, coordinated colors and finishes, and practical product information for personal displays, kitchen accents, and thoughtful small gifts.

Who operates the VELQUWENA™ website?

VELQUWENA™ is owned and operated by Xuzhou Kuixixin E-commerce Co., Ltd. The company manages this website, provides customer support, and operates the VELQUWENA™ online store.

How can I contact VELQUWENA™?

Email: service@velquwena.com
Phone: +86 189 1578 9442
Customer Service Hours: 8:00 AM – 10:00 PM

Our team aims to respond to customer requests within 3 business days.

What products does VELQUWENA™ offer?

VELQUWENA™ offers decorative refrigerator magnets for compatible refrigerators, magnetic boards, and other suitable magnetic surfaces, where specified.

Please review each product page for the exact materials, dimensions, design, available colors or finishes, intended use, and included pieces.

Will the magnet work on my refrigerator?

Compatibility depends on the material of your refrigerator door and the selected product. Some stainless steel doors, glass fronts, aluminum surfaces, and other nonmagnetic materials will not attract magnets.

Test your intended surface with an existing magnet and review the product-specific guidance before ordering. If you are unsure, email us the product link and your refrigerator model or surface details.

How do I attach and remove the magnet?

Follow the instructions supplied with your selected product. Place the magnet gently onto a clean, dry, compatible surface and check that it sits securely.

To remove it, lift it carefully rather than dragging it across the finish. Avoid dropping the magnet or forcing it against uneven or delicate surfaces.

Can the magnet hold notes or photos?

Some designs may hold lightweight paper items; others are intended primarily for decoration. Please refer to the selected product page for its intended function and any stated holding capacity.

Holding performance can vary with surface material, paper thickness, and the number of layers between the magnet and the surface.

Will it stay in place during everyday use?

Magnetic hold varies with the selected product, surface compatibility, surface condition, and any items placed beneath the magnet.

Check that the magnet is secure after placement. Do not use decorative magnets to support heavy, valuable, or breakable objects.

Can I remove or replace decorative parts?

Only products specifically described as having removable or replaceable parts should be adjusted in this way. Follow the instructions supplied with the selected item.

Check the product page for component compatibility and replacement availability. Do not force apart fixed decorations or remove the magnetic backing unless the product instructions specifically permit it.

How should I care for the magnet?

Follow the care instructions provided with your product. Where specified, wipe it with a soft, dry cloth. Avoid abrasive cleaners and do not immerse the item unless the instructions permit it.

Keep the magnet and the contact surface clean. Trapped grit or sliding movement may scratch delicate finishes. Store pieces carefully to help reduce damage to decorative details.

Decorative magnets are not toys. Keep magnets and small or detachable parts out of reach of children and pets.

Can product appearance vary slightly?

Yes. Manufacturing characteristics, lighting, and device displays may cause slight differences in color, finish, or appearance.

If your item appears defective or materially different from its description, contact our support team with your order details and relevant photos.

How long does shipping take?

Estimated delivery is 3–7 business days after shipment. Order processing takes place before dispatch and is separate from this delivery estimate.

Delivery progress may vary depending on the destination, transportation conditions, and other external factors. Please review our Shipping Policy for complete details.

Will I receive tracking information?

Available tracking information will be provided after shipment so you can follow delivery progress. Please allow time for the carrier to update tracking details after dispatch.

If tracking does not update for an extended period, please contact our customer support team.

What should I do if my delivery has an issue?

Contact service@velquwena.com if your package experiences an unusual delay or delivery issue. Include your order number, available tracking details, and a description of the issue.

Can I request a return?

You may request a return for an eligible product within 30 calendar days after delivery. Items should generally be unused, in their original condition, and complete with included components and accessories.

Please review our Return & Refund Policy for full eligibility requirements, including any conditions applicable to used, modified, or damaged refrigerator magnets. Contact our support team before sending any item back.

How do I request a return?

Email service@velquwena.com and include:

• Your order number and the email address used at checkout
• The product name and selected design, finish, color, size, or set option
• The reason for your return request
• Relevant photos or supporting information when necessary

Our team will review your request and provide further instructions. Please do not send a return to our registered business address unless specifically instructed.

When will I receive my refund?

Eligible refunds are processed within 7–10 business days following receipt and review of an approved return.

The time it takes for funds to appear in your account may depend on your payment service provider or financial institution.

How is my personal information handled?

Please review our Privacy Policy for information about how VELQUWENA™ collects, uses, and handles personal information when you browse the website, place an order, or contact support.

Can I update my information after placing an order?

If you need to correct order information, contact our customer support team as soon as possible. We will review your request and provide available assistance.

Changes may not be possible once an order has been processed or dispatched.

Where can I find your store policies?

Our main policies are available through the website navigation and footer links, including:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Terms and Conditions
• Terms of Use

Please review these pages for detailed information about our store and services.